Our week 9 mission is Wiki in enterprise. According to assignment 2, our blog need to relate to our choose organization. Hence, let’s start off with a brief introduction to the company that myself and my group members Andy, Rick, Owen, Denni and Danny. We are going to be working on, ProMOS.
According to this week topic is wiki, so I will describe some wiki features first. Wiki is kind of hypertext which is multi-people collaborate and create system. They allow users add, modify and delete content via a web browser. Ward Cunningham defines wiki is social computing system that allows a group of users using simple descriptions to create and connect a set of web pages. Based on wiki has security issues, users using need to be careful. However, wiki has multi-people modify features, so some corporations still use it to help customers developing their project documents.
There are some characteristic when corporations using wiki in their company
- Project Management
- Technology support
- Research and development
- Event planning
- Reference material
- Customer relationship management
- Collaborative document production
- Collaboration with external parties
ProMOS is an information technology hardware manufacturer which manufactures Dynamic Random Access Memory (DRAM). However, the corporation does not use enough social media, such as wiki. Hence, I provide some strategies to solve their problems.
1. They need to extension and develop wiki slides which can get internal and external customers opinion
We find they lack of enough internal and external between staffs and customers communication platforms. In wiki website, users cannot find any information about ProMOS. Hence, they should immediately create a wiki that can easily collect employees and customers’ comments. As a result, guest may smoothly search ProMOS related information, such as development history, organization framework and operation process.
2. Wiki pages separate internal and external communication
According to wiki is a multi-people modify system, ProMOS need to separate two different pages. In internal page, there are only staffs and relate customers can edit here. Hence, staffs may report their working progress and developing process that help customers monitor and understand product situation. Besides, clients may provide their products’ requirement and structure, and also give some feedback for the company. It can successfully improve products disadvantages and increase products quality. As a result, wiki has a positive influence in corporations.
Group members strategies: